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To use this feature, a suitable network and internet connectivity is required. Go to the next part to find out what you should do. Find details from the guide.

Step 1: Type store to the search box and click Microsoft Store to launch it. If your Windows 10 Pin to taskbar not working, do you know how to fix it? In this post, we will introduce some useful methods that can help you solve the issue.

After getting the Quick Assist download file, install and open it, now you can use it. So, how to use Quick Assist? Share it with another person that needs help and he also needs to launch Quick Assist, then copies the code to the Get assistance Next, click Share screen to continue. Choose a sharing option — Take full control or View screen. Then, wait for the sharer to grant permission. Move the mouse to operate the device. Sometimes this feature is not working properly, so what should you do to fix the issue?

Follow the solutions below. See what you should do now. After that, go to download Quick Assist via Microsoft Store and install it again to see if the issue is fixed.

A corrupt user profile may lead to Quick Assist not working and you can try to create a user account to see if this can fix your issue. To know some details, refer to these related posts:. Some programs block the Quick Assist from running properly and you can try to run a clean boot to the computer. You should see a significant improvement in passcode generation times and a reduction in application errors.

The Quick Assist Store app will be preinstalled in the next update for Windows Users who are currently part of the Windows Insiders program can test this today. Note: Windows 10 users will continue to download the Store app. This issue has been fixed with the new version release. If you are currently running version 2. Although shortcuts have been removed, the old application is still part of the operating system and can be opened using this shortcut. For now, we recommend that you pin the new app to your taskbar.

WebView2 is required to run the Store app and helps improve security and performance. If you use Windows 11 or the Edge browser, you probably already have WebView2 installed. If WebView2 is not already installed, it will be installed automatically the first time you launch Quick Assist. If you see a prompt for WebView2 it could indicate that the initial installation was not successful. We are working to eliminate this requirement in a future update.

We are working on making the app available to devices that do not have access to the Store for Business or the Store for Education. If you are using a work or school device, you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store.


Quick Assist Download/Install/Uninstall for Windows 10 or 11


Computers can sometimes present perplexing issues. Though you may not be a computer whiz yourself, odds are you know a friend, coworker, or family member who is.

Quick Assist allows them to connect to your computer remotely, letting them take control to help fix the problem. Quick Assist is a Windows 10 application that enables two people to share a device over a remote connection. By allowing a trusted friend, family member, or Microsoft support person to access your computer, you can troubleshoot, diagnose technological issues, and receive instruction on your computer.

Anyone with a Windows 10 device on a functioning internet network can use Quick Assist. Remember: only give control of your computer to people you trust. Type Quick Assist into the Windows search box on the taskbar and select it to open.

The person who needs help asks for assistance from a trusted friend or Microsoft Support. The person requesting help enters the code to grant the assistant access to their computer. Select Get assistance and enter the code from your helper into the text box titled Code from assistant. The person providing assistance must sign in with a Microsoft account.

Quick assist will prompt you to select an account or to create one. You may see the mouse pointer on your screen move as your helper controls your computer.

These prompts will pause screen-sharing until you take action. Connect to your trusted helper regardless of the distance between you! No account? Create one! What is Quick Assist in Windows 10? Who can use Quick Assist? Where can I find Quick Assist? How does Quick Assist work? How do I get assistance using Quick Assist? Select Share screen. How do I give assistance using Quick Assist?

Tags Quick Assist remote help support Windows Give assistence. Close Copy link.


Get-Updated Quick Assist and WebView2 for Standard Users – TechNuggets.


Connect invitations can be sent to multiple recipients—any of which may connect. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed.

Quick Assist is installed by default on Windows clients, but is not available on Windows Server R2 servers. Quick Assist requests a code in order to match users to a session. This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made. Quick Assist uses TCP port and communicates with the following hosts: [5]. Chat, audio-video conversations and file transfer are available.

Remote sessions automatically reconnect after restarting the computer. If you see a prompt for WebView2 it could indicate that the initial installation was not successful. Then you should go to the Microsoft Endpoint Manager admin center and follow the instructions below:. With these policies applied, WebView2 will be always updated automatically when the latest version is available. Quick Assist is a great product that helps IT teams view a remote Windows device over internet connection to troubleshoot technical issues and provide instructions to fix them.

There remain some installation issues, but fortunately, Microsoft is aware of them and constantly working to resolve them. In the meantime, we strongly recommend that you download and use the offline version of Quick Assist and avoid using the keyboard shortcut to launch the app. How to license your Hybrid Exchange Server environment. What is Quick Assist? Go to the next part to find out what you should do. Find details from the guide. Step 1: Type store to the search box and click Microsoft Store to launch it.

If your Windows 10 Pin to taskbar not working, do you know how to fix it? In this post, we will introduce some useful methods that can help you solve the issue. After getting the Quick Assist download file, install and open it, now you can use it.

So, how to use Quick Assist? In this short article, you will discover detailed file information, steps for troubleshooting EXE file problems with quickassist.

Recommended Download: Fix quickassist. Runtime errors are Windows errors that occur during “runtime”. Runtime is pretty self-explanatory; it means that these EXE errors are triggered when quickassist. Runtime errors are the most common form of EXE error you will encounter using Windows. In most cases, quickassist. Most of these quickassist. Generally, Windows will be unable to start without resolving these errors. Try reinstalling the program to fix this problem.

Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly. Finding the source of the quickassist. Although most of these EXE errors affecting quickassist.

This can occur due to poor programming on behalf of Microsoft Corporation, conflicts with other software or 3rd-party plug-ins, or caused by damaged and outdated hardware. Also, these types of quickassist. If you’re encountering one of the error messages above, follow these troubleshooting steps to resolve your quickassist.

Click on the Offline app to view its properties. By default, the app will not be assigned to anyone nor any devices, so click the Edit link. Now you should see the app is assigned as Required. You may also notice that the license type is set to User and for this app, this is ok to leave that as is. The last step would be to test if Quick Assist actually gets installed and that should be easy enough.

Just be sure to pick the new one with the white and teal icon , not the original one with the navy blue and white logo. Please install it and try again. But there is a policy we can configure to allow a silent machine-wide installation. Now, whenever an application needs WebView2, the Edge Updater will automatically fetch and run the machine-wide installer silently in the background. After a few moments, Quick Assist loads as expected and WebView2 can be seen in the installed application list.

This method is probably the easiest way to get WebView2 installed , but it does require the user to be patient while it installs without a lot of indications on progress.

Do you want to know why we had to do all this? You might want a way to install WebView2 before the user needs it, and a pretty common method is to download the installer and create a Win32 package to distribute it as an App installer. I could have also written a pair of Proactive Remedition scripts , but I just decided not to.

The Bootstrapper is a tiny installer that downloads the Evergreen Runtime matching device architecture and installs it locally.


Remote assistance with Quick Assist is changing


You will receive personalized update recommendations and can request help anytime you need it. Review the SupportAssist documentation for more details. Download SupportAssist. Refer to the Deployment Video and Deployment Guide for details.

You can download all the updates at once, or select them individually and download them at the moment you prefer. SupportAssist installs them automatically. When a critical issue is detected, SupportAssist OS Recovery automatically loads, scans the PC, provides issue details and guides you to create a support request with Dell.

You are then given the option to access your files for back-up on an external storage device or to restore the Operating System to its factory state. SupportAssist collects system state information and only the contact information you provide at registration. Dell will not collect any of your computer user or usage information outside of SupportAssist, such as internet use or personal files.

Moreover, we will not sell any information that we collect in connection with SupportAssist or otherwise disclose the information for commercial purposes. Video Our comprehensive videos offer step-by-step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Check our SupportAssist videos on YouTube.

More videos can be found in our Video Library. Dell SupportAssist for PCs.

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